Refund & cancellation policy

• Cancel free of charge at any time before the driver marks the order as arriving.
• Once the driver has arrived at your address, a cancellation may incur the delivery fee.
• Scheduled orders can be cancelled or rescheduled up to one hour before the chosen slot.

• The order was not delivered.
• The wrong product or size was delivered.
• A cylinder or water bottle arrives damaged, leaking or with a broken seal.
• We cancel your order because stock is unavailable.

Gas that has already been consumed, opened water bottles, and orders reported more than 48 hours after delivery. Cylinder deposits are refunded separately when the cylinder is returned in usable condition.

Contact support with your order ID within 48 hours of delivery, along with a photo if the item was damaged. We aim to resolve every request within 2 working days.

Cash-on-delivery orders are refunded in cash or as account credit, usually on the same day. Card refunds are returned to the original card and typically appear within 5–10 working days depending on your bank.